Jonathan is a part of the HR department in an advertising firm.During a performance review,Jonathan realized he does not know the details of the job performed by a certain group of employees.However,he proceeds with the review and evaluates their performance.Which of the following is most likely to have occurred after the performance review?
A) The outcome was easier to evaluate than the specific behaviors of the employees.
B) The outcome was difficult to evaluate because Jonathan did not have the employees' job details.
C) The performance review was deemed redundant because Jonathan did not know the details of the employees' jobs.
D) Jonathan did not have enough data to complete the performance review because he did not have the employees' job details.
E) Jonathan was unable to evaluate the specific behaviors of the employees.

Question

Quizplus · Accepted Answer

Performance measures may emphasize observable behaviors (for example, answering the phone by the second ring), outcomes (number of customer complaints and compliments), or both. When the person evaluating performance is not familiar with the details of the job, outcomes tend to be easier to evaluate than specific behaviors. In this case, Jonathan completed the review and evaluated the performance of a certain group of employees though he did not know the details of the jobs performed by them. He would have found it easier to evaluate the outcome than the specific behaviors of the employees.

Jonathan Is a Part of the HR Department in an Advertising