If a manager considers one employee at a time and circles a number/word to signify the degree to which that employee demonstrates a particular trait,he/she is using a:
A) mixed-standard scale.
B) critical-incident approach.
C) graphic rating scale.
D) behavioral observation scale.
E) behaviorally anchored rating scale.

Question

Quizplus · Accepted Answer

Total quality management (TQM) differs from traditional performance measurement in that it assesses both individual performance and the system within which the individual works. This assessment is a process through which employees and their customers work together to set standards and measure performance, with the overall goal being to improve customer satisfaction.

If a Manager Considers One Employee at a Time and Circles