The first step in responding to conflict resolution is to:
A) plan to maintain ownership of the problem using the XYZ model.
B) have each party state his or her complaint using the XYZ model.
C) make an agreement for change.
D) listen to and paraphrase the problem using the XYZ model.

Question

Quizplus · Accepted Answer

The first step in responding to conflict resolution is to listen to and paraphrase the problem using the XYZ model. This allows both parties to feel heard and understood, and can set the foundation for finding a resolution together. Choices A, B, and C may come later in the conflict resolution process.

The First Step in Responding to Conflict Resolution Is To