Judith supervises a call center department that receives stress-producing calls from unhappy customers.Turnover has increased by 33% over the last four months.Judith is understanding and patient with her staff,and tells them she knows what they're going through since it wasn't so long ago that she took those calls.According to revised path-goal theory,Judith is using a(n)______ leadership style.

Question

Quizplus · Accepted Answer

According to House's revised path-goal theory,those with a supportive leadership style treat others as equals,show concern for well-being and needs,and are friendly and approachable.

Judith Supervises a Call Center Department That Receives Stress-Producing Calls