CRM software uses information technology to create a cross-functional enterprise system that integrates and automates many of the _______________ processes with which customers interact.
A) sales
B) customer services
C) marketing
D) All of the choices are correct.

Question

Quizplus · Accepted Answer

CRM software integrates and automates sales, customer services, and marketing processes, so all of the choices are correct.

CRM Software Uses Information Technology to Create a Cross-Functional Enterprise