Question 1

____ is a situation in which employees enjoy their work, contribute enthusiastically to meeting goals, and feel a sense of belonging and commitment to the organization.

Accepted Answer

The description of employees enjoying their work, contributing enthusiastically, and feeling a sense of belonging and commitment to the organization refers to employee engagement.

Question 2

The job characteristic of feedback provides the worker with

Accepted Answer

Feedback provides the worker with knowledge of actual results, which can help them improve their performance and adjust their approach to tasks. This can be motivating and help increase job satisfaction.

Question 3

Scenario - Donovan Zorn
Donovan Zorn was a successful manager for one of the subsidiaries at Eagles Unlimited. He was responsible for 232 workers and had a span of control of eight lower level managers. Donovan has decided to try to increase performance and productivity by the careful use of motivational theories.
-Donovan understands that perceived inequity creates tensions within individuals that motivate them to bring equity back into balance, and one of his production supervisors feels that she is underpaid. Which of the following is not a common method for reducing perceived inequity?

Accepted Answer

The answer of Scenario - Donovan Zorn
Donovan Zorn was a...

Question 4

Scenario - Donovan Zorn
Donovan Zorn was a successful manager for one of the subsidiaries at Eagles Unlimited. He was responsible for 232 workers and had a span of control of eight lower level managers. Donovan has decided to try to increase performance and productivity by the careful use of motivational theories.
-The motivator factors, or satisfiers, that Donovan can change and influence include all of the following EXCEPT

Accepted Answer

Salary is a hygiene factor or dissatisfier, which means it is expected to be at a certain level and does not necessarily motivate employees when increased beyond that level. The other choices - recognition, growth opportunities, and achievement - are all motivator factors or satisfiers that can impact employee motivation and performance.

Question 5

On the continuum of empowerment, what is the highest level of empowerment that requires the most complex skills?

Accepted Answer

The answer of On the continuum of empowerment, what is...

Question 6

Which of the following refers to the degree to which an employee performs a total job with a recognizable beginning and ending?

Accepted Answer

Task identity refers to the degree to which an employee performs a total job with a recognizable beginning and ending. A high level of task identity can lead to greater job satisfaction and motivation as employees can see the impact of their work on the overall project or goal.

Question 7

Scenario - Donovan Zorn
Donovan Zorn was a successful manager for one of the subsidiaries at Eagles Unlimited. He was responsible for 232 workers and had a span of control of eight lower level managers. Donovan has decided to try to increase performance and productivity by the careful use of motivational theories.
-The hygiene factors, or dissatifiers, that Donovan can influence include all of the following EXCEPT

Accepted Answer

All of the listed factors, including salary and wages, supervision relationships, working conditions, and company policies, are considered hygiene factors or dissatisfiers that can impact employee motivation and job satisfaction if they are not met or addressed appropriately. Therefore, the correct answer is E, all are hygiene factors.

Question 8

On the continuum of empowerment, employees who are self-managed

Accepted Answer

Self-managed employees have the responsibility of decision-making process and strategy. They are given the authority to make important decisions in the organization without any intervention or supervision from senior management.

Question 9

Empowering employees means giving employees

Accepted Answer

Empowering employees means giving them information and knowledge so that they can make informed decisions and take on responsibilities. It also means giving them power to make decisions and take actions that affect their work. Finally, empowering employees often involves offering rewards and recognition for their efforts and contributions. Therefore, all of these options (information, knowledge, power, and rewards) are essential for empowering employees.

Question 10

____ is the extent to which doing the job provides information back to the employee about his or her performance.

Accepted Answer

Feedback is the process of providing information to the employee about their performance. It is important for the employee to receive feedback so that they can improve their performance and feel more engaged in their work. This also helps them to know how well they are doing their job and the areas they need to improve on.

Question 11

Scenario - Donovan Zorn
Donovan Zorn was a successful manager for one of the subsidiaries at Eagles Unlimited. He was responsible for 232 workers and had a span of control of eight lower level managers. Donovan has decided to try to increase performance and productivity by the careful use of motivational theories.
-One of Donovan's best employees has a driving need to be able to attain a high standard of success, to master complex tasks, and to surpass others. Donovan recognizes these acquired needs as defined as

Accepted Answer

The answer of Scenario - Donovan Zorn
Donovan Zorn was a...

Question 12

____________________ refers to the forces either within or external to a person that arouse enthusiasm and persistence to pursue a certain course of action.

Accepted Answer

The answer of ____________________ refers to the forces either within...

Question 13

____________________ rewards are given by another person, typically a manager, and include promotions and pay increases.

Accepted Answer

The answer of ____________________ rewards are given by another person,...

Question 14

The degree to which the job is perceived as important and having impact on the company or customers is referred to as

Accepted Answer

Task significance refers to the degree to which a job is perceived as important and having impact on the company or customers. The other options refer to different aspects of job design, such as the complexity of the tasks (A), the extent to which a job involves a whole and identifiable piece of work (B), the degree to which the job has a clear set of steps to follow (D), or the process of simplifying a job to make it easier to perform (E).

Question 15

The delegation of power and authority to subordinates is referred to as

Accepted Answer

The delegation of power and authority to subordinates is known as empowerment. It involves giving employees the autonomy and decision-making power to carry out their responsibilities and make necessary changes without having to consult higher-level management. This can lead to increased job satisfaction, motivation, and ultimately, higher levels of productivity.

Question 16

____ influences the critical psychological state of experienced meaningfulness of work.

Accepted Answer

All of the options influence the critical psychological state of experienced meaningfulness of work. Skill variety, task significance, and task identity are three of the five core job characteristics that can impact an employee's experience of meaningful work. Skill variety refers to the use of various skills and abilities in a job, task significance is the degree to which a job has a notable impact on others, and task identity is the extent to which a job involves completing a whole and identifiable piece of work. All three of these factors can contribute to employees feeling that their work is meaningful and impactful.

Question 17

A content theory that proposes that people are motivated by five categories of needs-physiological, safety, belongingness, esteem, and self-actualization-that exist in a hierarchical order is called the ____________________ theory.

Accepted Answer

The answer of A content theory that proposes that people...

Question 18

____________________ theories emphasize the needs that motivate people.

Accepted Answer

The answer of ____________________ theories emphasize the needs that motivate...

Question 19

The satisfaction received in the process of performing an action is also known as a(n) ____________________.

Accepted Answer

The answer of The satisfaction received in the process of...

Question 20

Daisy tried to apply the job characteristics model to her workforce, but it only worked for some of her employees. Which of the following may be a reason why it did not work for everyone?

Accepted Answer

The Job Characteristics Model suggests that the motivation, satisfaction, and performance of employees improve when their work is designed to fit certain characteristics. However, its effectiveness can vary based on individual differences, such as growth-need strength. Employees low in growth-need strength may not respond as positively to job designs intended to enhance motivation and satisfaction, as they do not seek opportunities for personal growth and development as strongly as others might.

Quiz 15: Motivating Employees