Question 1

Perform Quality Assurance is the process of auditing the quality requirements,and the results from quality control measurements to ensure appropriate quality standards and operational definitions are used.

Accepted Answer

This is the definition of perform quality assurance as defined in the PMI's PMBOK Guide.

Question 2

The outputs of Control Quality may include recommended preventive actions designed to ensure the future performance of project work is aligned with the project management plan.

Accepted Answer

Control Quality process focuses on identifying defects and correcting them. However, it may also prompt recommended preventive actions to ensure future performance is aligned with the project management plan.

Question 3

Fact-based management requires an understanding of variation,deciding what to measure,working correctly with data,and using the resulting information appropriately.

Accepted Answer

Fact-based management is built upon understanding and working with variation, selectively choosing what measurement metrics to use, accurately collecting and analyzing data, and effectively applying the information gained throughout the decision-making process.

Question 4

A high level view of processes and stakeholders,that starts with suppliers and ends with customers,is sometimes referred to as a "Plan-Do-Check-Act" (PDCA)model.

Accepted Answer

The high-level view of processes and stakeholders that starts with suppliers and ends with customers is typically referred to as a "Supply Chain" or "Value Chain," not the "Plan-Do-Check-Act" (PDCA) model. PDCA is a method for continuous improvement of processes and products.

Question 5

Project quality is defined as the degree to which a set of inherent characteristics fulfills requirements.

Accepted Answer

Project quality is indeed defined as the degree to which a set of inherent characteristics fulfilled requirements, as per ISO 9000:2015.

Question 6

Project stakeholders will judge the quality of project work processes as well as project deliverables.

Accepted Answer

Project stakeholders will evaluate the effectiveness and efficiency of project work processes as well as the quality of project deliverables when assessing the overall success of a project.

Question 7

W.Edwards Deming asserted that managers need to understand both serial variation and sequential variation and then work to reduce both.

Accepted Answer

W. Edwards Deming emphasized understanding and reducing common cause (or random) variation and special cause (or assignable) variation, not serial and sequential variation.

Question 8

The quality management plan describes how an organization's quality policies will be implemented.

Accepted Answer

The quality management plan outlines how an organization's quality policies will be put into practice and implemented.

Question 9

DMAIC is typically used as a method of implementing continuous improvement and can thus be practiced repeatedly.

Accepted Answer

DMAIC is a cyclical process that can be repeated to continuously improve processes.

Question 10

The purpose of process control is to be able to have confidence that outputs are predictable.

Accepted Answer

The purpose of process control is indeed to ensure that outputs are predictable by closely monitoring and adjusting the process in real-time to maintain consistency and quality.

Question 11

Six Sigma is a quality improvement approach that is particularly suited for many service processes that people had previously said were too difficult if not impossible to measure.

Accepted Answer

Six Sigma is designed to measure and improve processes that were previously thought to be too complex, including many service-related processes.

Question 12

If necessary,the quality policy on a specific project may violate either the quality policies of the parent organization or of a major customer.

Accepted Answer

The quality policy on a specific project should align with the quality policies of the parent organization and major customers, ensuring consistency and adherence to established quality standards. Violating these policies could lead to conflicts, legal issues, and damage to reputation.

Question 13

W.Edwards Deming argued that managers must understand cause and effect relationships to predict future behavior.

Accepted Answer

Deming believed that understanding cause and effect relationships was crucial for managers to identify the root cause of problems, make improvements and predict future behavior.

Question 14

Perform Quality Assurance is monitoring specific results to determine whether they comply with relevant quality standards.

Accepted Answer

Perform Quality Assurance involves auditing the quality requirements and the results from quality control measurements to ensure appropriate quality standards and operational definitions are used. Monitoring specific results is part of quality control, not quality assurance.

Question 15

The International Organization for Standardization developed a quality management standard that relies upon several quality management areas including management,resources and realization.

Accepted Answer

The International Organization for Standardization (ISO) developed ISO 9001, which is a quality management standard that covers several quality management areas, including management, resources, and realization.

Question 16

Crosby,a well known quality management thought leader,asserts that quality is meeting requirements,not exceeding them.

Accepted Answer

Crosby's philosophy emphasizes that quality means meeting customer requirements or specifications, rather than trying to over-deliver or exceed expectations. This approach is focused on preventing defects and ensuring consistency, rather than simply striving for perfection or high performance.

Question 17

The goal of empowered performance is to improve performance results each and every period.

Accepted Answer

The answer of The goal of empowered performance is to...

Question 18

Stakeholder satisfaction requires an understanding of the ultimate quality goals with respect to stakeholders.

Accepted Answer

Understanding the ultimate quality goals of stakeholders is crucial in order to ensure their satisfaction. Without knowledge of their expectations and desired outcomes, it is difficult to meet their needs in a way that will leave them satisfied. As such, understanding quality goals is a critical part of stakeholder management.

Question 19

Joseph Juran is credited for developing the Quality Trilogy that includes quality planning,quality control,and quality improvement.

Accepted Answer

Joseph Juran is indeed credited with developing the Quality Trilogy, which consists of quality planning, quality control, and quality improvement.

Question 20

On many small,simple projects the quality planning is performed concurrently with other planning and the quality plan is seamlessly incorporated into the project plan.

Accepted Answer

Quality planning can be done simultaneously with other planning for small and simple projects, and the resulting quality plan can be easily integrated into the overall project plan.

Quiz 11: Project Quality Planning and Project Kick-Off