When considering principled negotiation, keeping focus on the issues even when people become upset, frustrated, and even angry is an example of
A)Separating people from the problem.
B)Being honest and forthright.
C)Focusing on interests, not positions.
D)Inventing options for mutual gain.
E)Using objective criteria.

Question

Quizplus · Accepted Answer

When people become emotional, negotiators should keep a cool head and remember the old German proverb, "Let anger fly out the window." In other words, in the face of an emotional outburst, imagine opening a window and letting the heat of the anger out the window.Avoid taking things personally, and redirect personal attacks back to the question at hand.Don't react to the emotional outburst, but try to find the issues that triggered it.

When Considering Principled Negotiation, Keeping Focus on the Issues Even