Customer service refers to the activities and programs the seller provides to make the relationship satisfying for the customer.
Correct Answer:
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Q24: According to the text,nothing destroys a relationship
Q25: If a salesperson sells to customers and
Q26: An organization using relationship marketing to facilitate
Q27: The most important activity for ensuring repeat
Q28: Satisfied customers help salespeople make new sales.
Q30: To be viewed as professionals and respected
Q31: A salesperson should entertain both prospects and
Q32: Which term refers to maintaining contact with
Q33: The most productive number of calls to
Q34: Service quality is not determined by customer
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