Rick Lee delivers milk,eggs,cottage cheese and orange juice to 200 regular customers weekly.Imagine that after he made a predawn delivery,a dog spilled the milk and broke the eggs.When the customer calls to complain,Lee should:
A) blame the dog.
B) ignore the complaint.
C) replace the food quickly.
D) call local animal control.
E) refer the customer to another dairy firm.

Question

Quizplus · Accepted Answer

Rick should handle the complaint quickly by providing a new supply of milk and making sure the customer is satisfied. Blaming others or dropping the customer is unprofessional.

Rick Lee Delivers Milk,eggs,cottage Cheese and Orange Juice to 200