Salespeople should concentrate more on nonverbal cues that are part of a cluster or pattern rather than isolated gestures.
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Q14: A salesperson can change caution signals into
Q15: A limp handshake signals aloofness,while a cold
Q16: Even if a salesperson fails to notice
Q17: When a salesperson receives disagreement signals,he should
Q18: Acceptance signals indicate that the buyer is
Q20: The buyer projects caution signals with a
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