The salesperson was using _____ in her sales presentation when she said,"I was so sorry to hear about the break-in at your warehouse.Is there any way that I can help you deal with this problem?"
A) persuasion
B) decoding
C) a trial close
D) signaling
E) empathy

Question

Quizplus · Accepted Answer

Empathy is the ability to identify and understand the other person's feelings, ideas, and situation. Empathy is evidenced by a salesperson's display of sincerity and interest in the buyer's situation.

The Salesperson Was Using _____ in Her Sales Presentation When