Francisco,a Hispanic man,is employed by the Inter-Pacific Railroad as a supervisory conductor on its commuter trains.Except for one white woman,all other supervisory conductors are black men.The other supervisor conductors refer to Francisco as "Taco" and used other racial slurs when referring to him.Francisco complains about this to the senior trainmaster and threatens to file a claim with the Equal Employment Opportunity Commission (EEOC).What steps would you suggest the trainmaster follow so as to address Francisco's concerns and prevent him from filing a claim with the EEOC?
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