A good service guarantee
A) is often an advertising gimmick.
B) is an honest assurance that the customer will be satisfied.
C) has many stipulations and conditions.
D) costs a lot.
Correct Answer:
Verified
Q15: Which of the following is NOT a
Q16: The degree of customer contact measures
A) the
Q17: A service guarantee
A) is like a product
Q18: There are key differences between service and
Q19: Which of the following is NOT a
Q21: Which of the following statements is FALSE?
A)
Q22: Researchers Schlesinger and Heskett propose that service
Q23: According to the service matrix proposed by
Q24: Which of the following best completes this
Q25: Consider the following two statements regarding technology
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