Which of the following statements is FALSE?
A) Front-office services require the presence of or interaction with the customer.
B) The magazines offered in bank lobby can affect the implicit service.
C) Employees hired for back-office work can often get by with less interpersonal skill.
D) Service delivery design should be aimed only at external customers, not at employees who may be customers of internal services.

Question

Quizplus · Accepted Answer

All of the concepts and tools from Chapter 5 apply equally well to internal functions providing services to internal customers (employees) such as payroll services or human resource services.

Which of the Following Statements Is FALSE