Many restaurants now ask consumers to evaluate their experience on a short questionnaire when they pay their bill.This assessment of consumer expectations and the actual experience is called a ____.
A)gap analysis
B)service survey
C)customer profile analysis
D)customer contact audit

Question

Quizplus · Accepted Answer

The assessment of consumer expectations and the actual experience through a questionnaire is called a gap analysis. It helps restaurants identify areas where they are falling short of meeting customer expectations and where improvements can be made to enhance customer satisfaction. The other options (B, C, D) are not the correct terms for this type of assessment.

Many Restaurants Now Ask Consumers to Evaluate Their Experience on a Short