One of the key differentiators that separates Zappos.com from other online shoe retailers is their focus on ______.
A)customer service
B)high-end brands
C)cheap discounted brands
D)only shoes

Question

Quizplus · Accepted Answer

Zappos.com is well-known for its exceptional customer service, which is a crucial differentiator from other online shoe retailers. The company believes in delivering a positive customer experience, and they have based their business model on providing outstanding customer service. Zappos.com has a 24/7 customer service call center, and they offer free returns and exchanges to make sure their customers are happy with their orders. They go above and beyond to create a customer-centric culture, where their employees are empowered to provide personalized solutions and ensure that every customer interaction is seamless.

One of the Key Differentiators That Separates Zappos