With the economic downturn, Craig has increased quotas and the number of hours employees work to cut costs, while William has turned to his employees and given them more control and decision-making ability to effect change in the company and to come up with solutions to deal with the shortfall.Craig is most concerned with _____, while William is more concerned with _____.

Question

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Craig is focused on work efficiency by increasing quotas and hours, while William is focused on psychological efficiency by empowering employees to make decisions and effect change.

With the Economic Downturn, Craig Has Increased Quotas and the Number