As described in the textbook, the sales process involves nine different but interrelated steps.
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Q13: Prospects and Leads are really different terms
Q14: Referrals gained from existing customers are an
Q15: The steps before the sales presentation include:
Q16: Networking can be the most reliable and
Q17: A true prospect can also be referred
Q19: Tom has determined that his prospect does
Q20: Telephone prospecting is an excellent way to
Q21: Which of the following is the correct
Q22: Kelly is new to the sales industry
Q23: Customers often hesitate to give referrals as
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