By working closely with its suppliers and listening to its customers,Target has improved the service encounter to a level that was not thought possible in mass retailing.This is an example of which of the eight critical processes performed by supply managers?

Question

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Of the eight critical business processes on which supply chain managers must focus,the customer service management process presents a multi-company,unified response system to the customer whenever complaints,concerns,questions,or comments are voiced.

By Working Closely with Its Suppliers and Listening to Its