Question 1

Mattel,the world's biggest toymaker ordered 18 million toys made in China to be recalled because of hazards such as the use of lead paint.Mattel's _____ process allowed it to handle the product recall efficiently.

Accepted Answer

The returns management process enables firms to manage the returned merchandise while minimizing returns related costs.

Question 2

A firm that specialize in the order fulfillment process is called a(n):

Accepted Answer

Because many firms do not view order fulfillment as a core competency,they often outsource this function to a third party logistics firm (3PL)that specializes in the order fulfillment process.

Question 3

Which business process ensures that firms in the supply chain have the resources they need?

Accepted Answer

The manufacturing flow management process is concerned with ensuring that firms in the supply chain have the needed resources to manufacture with flexibility and to move products through a multi-stage production process.

Question 4

Of the eight critical business processes on which supply chain managers must focus,the _____ process presents a multi-company,unified response system to the customer whenever complaints,concerns,questions,or comments are voiced.

Accepted Answer

The customer service management process is designed to ensure that customer relationships remain strong.

Question 5

Which supply chain strategy allows the company to take advantage of many of the benefits of lean supply chain management while still providing the agility that makes customer experiences more desirable?

Accepted Answer

Leagile supply chain strategy is a strategy that combines the best elements of the lean and agile strategies for a particular product/market combination.

Question 6

The order fulfillment process involves all of the following activities EXCEPT:

Accepted Answer

Activities in the order fulfillment process include working with salespeople to generate and enter orders,order processing and document handling,order filling and delivery,and updating account status following shipment.

Question 7

By working closely with its suppliers and listening to its customers,Target has improved the service encounter to a level that was not thought possible in mass retailing.This is an example of which of the eight critical processes performed by supply managers?

Accepted Answer

Of the eight critical business processes on which supply chain managers must focus,the customer service management process presents a multi-company,unified response system to the customer whenever complaints,concerns,questions,or comments are voiced.

Question 8

Which of the following technology is an automatic identification method that works with scanned bar codes to identify products?

Accepted Answer

Radio-frequency identification (RFID)is an automatic identification method that uses radio signals that work with scanned bar codes to identify products. Data is stored in and retrieved from the RFID tag,which is attached to a product.

Question 9

Arrow Electronics serves as a supply channel partner for more than 600 suppliers and 150,000 original equipment manufacturers,contract manufacturers,and commercial customers.Arrow works with its supply chain partners to eliminate waste in whatever form it may be found.Which of the following supply chain strategies has Arrow embraced in order to help its customers and suppliers?

Accepted Answer

Lean supply chain management embraces the removal of waste from the supply chain system in whatever form is may be found.

Question 10

Which supply chain strategy focuses primarily on the ability of the firm to fulfill customer demand,even if this means somewhat higher costs?

Accepted Answer

This is the definition of agile supply chain management.

Question 11

The amount of time between order placement,receipt of the customer's payment,and order shipment is known as the:

Accepted Answer

When the order fulfillment process is managed diligently,the amount of time between order placement and receipt of the customer's payment after order shipment,known as the order-to-cash cycle),is minimized as much as possible.

Question 12

Specialty Blades designs precision cutting devices for varied applications.On one recent project they worked closely with a medical device company,developing a combination scalpel and stapler that slices tissue very neatly close to the staples,which resulted in less traumatic procedures,and quicker patient recoveries.This is an example of which of the eight critical processes performed by supply chain managers?

Accepted Answer

The product development and commercialization process includes the group of activities that facilitates the joint development and marketing of new offerings among a group of supply chain partners.

Question 13

There are eight critical business processes on which supply chain managers must focus.Which of the following is one of those processes?

Accepted Answer

See Exhibit 14.2.

Question 14

Of the eight critical business processes on which supply chain managers must focus,which process allows companies to prioritize their marketing focus on different customer groups according to each group's long-term value to the company or the supply chain?

Accepted Answer

Customer relationship management is designed to identify and build relationships with good customers.

Question 15

Which business process supports manufacturing flow by identifying and maintaining relationships with highly valued suppliers?

Accepted Answer

The supplier relationship management process is closely related to the manufacturing flow management process and contains several characteristics that parallel the customer relationship management process.

Question 16

Which supply chain strategy embraces the removal of waste from the supply chain system in whatever form it may be found?

Accepted Answer

This is the definition of lean supply chain management.

Question 17

In which type of supply chain management strategy is postponement a common occurrence?

Accepted Answer

Postponement is the delay in final production in the Leagile supply chain management strategy that enables the company to take advantage of many of the benefits of lean supply chain management wile still providing the agility that improves customer experiences.

Question 18

Spanish clothing retailer Zara transfers twenty product lines a year from concept to shop floor in only four weeks because it is customer-focused,not supplier-focused. Zara is implementing which supply chain management strategy?

Accepted Answer

Agile supply chain management is concerned primarily with customer responsiveness and focuses primarily on the ability of the firm to fulfill demand in situations where customer wants and needs are not obvious.

Question 19

ProLog is a firm that specializes in warehousing and fulfilling orders for firms as diverse as those supplying parts for manufacturers of complicated missile defense systems to those manufacturing pet care products. Firms contract ProLog to manage part of all of their order fulfillment process. ProLog is an example of a:

Accepted Answer

Third party logistics firms (3PLs)are contracted to manage part of all of another firm's order fulfillment process.

Question 20

Which business process is based on the activities involved in customer data collection,forecasting of future demand,synchronization of supply and demand by comparing production capacity to forecasts,and the development of activities to "smooth out" demand?

Accepted Answer

The demand management process is the alignment of supply and demand throughout the supply chain.

Quiz 14: Supply Chain Management