Question 1

Human relations is not concerned with what motivates employees on the job.

Accepted Answer

What motivates employees to perform on the job is the focus of human relations.

Question 2

The Hawthorne studies on motivation revealed that employees respond to the attention they receive from superiors more than from changing physical work conditions.

Accepted Answer

When questioned about their behavior,the employees expressed satisfaction because their co-workers in the experiments were friendly and,more importantly,because their supervisors had asked for their help and cooperation in the study.In other words,they were responding to the attention they received,not the changing physical work conditions.

Question 3

The personal enjoyment you feel from doing a good job or learning something new is an intrinsic reward.

Accepted Answer

The personal satisfaction you feel from attaining a goal is an intrinsic award.

Question 4

Many companies have improved compensation and benefits packages as a means of increasing employee _______.
A) needs
B) human resources
C) hygiene factors
D) morale
E) rewards

Accepted Answer

Many companies offer a diverse array of benefits designed to improve the quality of employees' lives and increase their morale and satisfaction.

Question 5

Studies conducted by Frederick W.Taylor and Frank and Lillian Gilbreth led to the application of scientific principles to management.

Accepted Answer

The birth of the study of human relations can be traced to time and motion studies conducted at the turn of the century by Frederick W.Taylor and Frank and Lillian Gilbreth.Their efforts led to the application of scientific principles to management.

Question 6

What is human relations?

Accepted Answer

The answer of What is human relations?...

Question 7

What is the difference between an intrinsic and an extrinsic reward? Provide an example of each.

Accepted Answer

The answer of What is the difference between an intrinsic...

Question 8

Intrinsic rewards are benefits and recognition you receive from someone else.

Accepted Answer

Extrinsic rewards are benefits and recognition you receive from someone else.

Question 9

Human relations is the study of
A) organizational objectives.
B) individual and group behavior in organizations.
C) individuals in organizations.
D) groups in organizations.
E) managers in organizations.

Accepted Answer

Human relations is the study of the behavior of individuals and groups in organizational settings.

Question 10

An inner drive that directs behavior toward objectives is called
A) a goal.
B) a need.
C) motivation.
D) morale.
E) an incentive.

Accepted Answer

Motivation is an inner drive that directs a person's behavior toward goals.

Question 11

A ______ is the difference between a desired state and an actual state,while a _______ is the satisfaction of some need.
A) problem;morale
B) motivation;goal
C) need;morale
D) need;goal
E) goal;need

Accepted Answer

A need is the difference between a desired state and an actual state,while a goal is the satisfaction of some need.

Question 12

High morale is likely to result in
A) employee loyalty.
B) recruitment.
C) absenteeism.
D) desires.
E) expertise.

Accepted Answer

High morale contributes to high levels of productivity,high returns to stakeholders,and employee loyalty.

Question 13

Motivation explains why people behave as they do.

Accepted Answer

Motivation explains why people behave as they do;similarly,a lack of motivation explains,at times,why people avoid doing what they should do.

Question 14

All of the following are morale boosters except
A) respect.
B) involvement.
C) hygiene.
D) appreciation.
E) promotion.

Accepted Answer

Respect,involvement,appreciation,adequate compensation,promotions,a pleasant work environment,and a positive organizational culture are all morale boosters.

Question 15

Human relations is important in business primarily because
A) it can prevent unions.
B) it affects worker morale and productivity.
C) employees like it,although management doesn't.
D) the government mandates it.
E) improves ethics.

Accepted Answer

The field of human relations has become increasingly important as businesses strive to understand how to boost workplace morale and maximize employees' productivity and creativity.

Question 16

Human relations is the study of individual and group behavior in organizational settings.

Accepted Answer

What motivates employees to perform on the job is the focus of human relations,the study of the behavior of individuals and groups in organizational settings.

Question 17

Human relations is concerned with all of the following except
A) the needs of employees.
B) employee motivation.
C) job performance.
D) morale.
E) sales.

Accepted Answer

Human relations is concerned with employee motivation,needs,morale,and job performance.

Question 18

Morale is important to managers,although it doesn't affect profits.

Accepted Answer

High morale contributes to high levels of productivity,high returns to stakeholders,and employee loyalty.Conversely,low morale may cause high rates of absenteeism and turnover (contributing to lower profits).

Question 19

To achieve organizational objectives,employees must have the ability,tools,and which of the following to perform their jobs?
A) Time
B) Apathy
C) Sense of humor
D) Motivation
E) Management

Accepted Answer

In business,human relations involves motivating employees to achieve organizational objectives efficiently and effectively.

Question 20

Poor morale is likely to cause
A) high productivity.
B) absenteeism and high turnover.
C) lack of motivation.
D) loyalty.
E) dedication.

Accepted Answer

Low morale may cause high rates of employee absenteeism and turnover.

Quiz 9: Motivating the Workforce

Human relations is not concerned with what motivates employees on the job.

The Hawthorne studies on motivation revealed that employees respond to the attention they receive from superiors more than from changing physical work conditions.

The personal enjoyment you feel from doing a good job or learning something new is an intrinsic reward.

Many companies have improved compensation and benefits packages as a means of increasing employee _______.

Studies conducted by Frederick W.Taylor and Frank and Lillian Gilbreth led to the application of scientific principles to management.

What is human relations?

What is the difference between an intrinsic and an extrinsic reward? Provide an example of each.

Intrinsic rewards are benefits and recognition you receive from someone else.

Human relations is the study of

An inner drive that directs behavior toward objectives is called

A is the difference between a desired state and an actual state,while a _ is the satisfaction of some need.

High morale is likely to result in

Motivation explains why people behave as they do.

All of the following are morale boosters except

Human relations is important in business primarily because

Human relations is the study of individual and group behavior in organizational settings.

Human relations is concerned with all of the following except

Morale is important to managers,although it doesn't affect profits.

To achieve organizational objectives,employees must have the ability,tools,and which of the following to perform their jobs?

Poor morale is likely to cause