Typical methods for measuring customer satisfaction are

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Focus groups and surveys are considered the most effective methods for measuring customer satisfaction as they allow for direct feedback from customers and provide more in-depth insights into their experiences. Social media and online polls may not capture a representative sample of customers, and comment cards may not be filled out by a large portion of customers. Agencies such as Sports Fan Graph may provide valuable data, but they are not commonly used or accessible to many businesses. Exit interviews can be useful for understanding why customers are leaving, but they may not capture the views of customers who are still using the product or service.

Typical Methods for Measuring Customer Satisfaction Are