When a company retains an additional 5 percent of its customers each year,profits will increase by as much as _____.

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According to research, increasing customer retention rates by just 5% increases profits by between 25% and 95%. Therefore, the best choice is C, 25%. If a company has identified its best customers,then it should make every effort to maintain and increase their loyalty.When a company retains an additional 5 percent of its customers each year,profits will increase by as much as 25 percent.

When a Company Retains an Additional 5 Percent of Its