One function in CRM is the sales force automation (SFA) system. What is its purpose?
A) To track all the steps in the sales process
B) To track the movements of salespeople so that, at any moment, the company can determine where they are located
C) To track products as they move from inventory to the customer
D) To tracks the sales process and the movement of people and products

Question

Quizplus · Accepted Answer

The purpose of the SFA system is to track all the steps in the sales process, including lead generation, qualification, opportunity management, and forecasting. It helps automate and streamline the sales process, enabling sales teams to focus on selling rather than administrative tasks.

One Function in CRM Is the Sales Force Automation (SFA)