By changing a standard from "be nice to customers" to "greet every customer,and if possible by name," a services marketing manager has created a(n)__________ goal.
A) insurmountable
B) invisible
C) empowerment
D) measurable
E) inseparable

Question

Quizplus · Accepted Answer

The new goal of "greet every customer, and if possible by name" is measurable as it can be tracked and measured through various means, such as customer feedback, loyalty, and retention metrics.

By Changing a Standard from "Be Nice to Customers" to "Greet