Narbonne's,an upscale department store,instructs sales personnel that whenever a customer asks where something is,they should drop what they are doing and offer to escort the customer to what they are looking for.The company's reputation for excellent customer service has probably resulted in:
A) product design excellence.
B) mission statement satisfaction.
C) sustainable price decreases.
D) a sustainable competitive advantage.
E) producer excellence.

Question

Quizplus · Accepted Answer

Narbonne's reputation for excellent customer service likely contributes to a sustainable competitive advantage, as customers are more likely to return to a store where they feel well-served and valued. The other options, such as product design excellence, mission statement satisfaction, and sustainable price decreases, do not necessarily result from customer service practices. Producer excellence is not directly related to the customer service practices described in the scenario.

Narbonne's,an Upscale Department Store,instructs Sales Personnel That Whenever a Customer