To become value-driven,firms should:
A)share information across the entire organization about customers and competitors.
B)prioritize relationships with customers above individual transactions.
C)balance benefits with costs to create value for customers.
D)All of these.
E)None of these

Question

Quizplus · Accepted Answer

To become value-driven, firms need to do all of the mentioned things. Sharing information across the organization about customers and competitors can help everyone understand the business's priorities and make more informed decisions. Prioritizing relationships with customers leads to better retention rates and long-term customer loyalty. Balancing benefits with costs is essential to creating value for customers because if the cost is too high, then the perceived value drops. Therefore, to become value-driven, firms need to do all of these things.

To Become Value-Driven,firms Should