When the delivery of a service fails to meet customers' expectations,a __________ gap exists.
A) service
B) quality
C) standards
D) production
E) procedural

Name: When the delivery of a service fails to meet customers' expectations,a __________ gap exists. A) service B) quality C) standards D) production E) procedural
Brand: Quizplus
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Question

Quizplus · Accepted Answer

A service gap exists when there is a discrepancy between customer expectations and the actual service delivered.

When the Delivery of a Service Fails to Meet Customers