A __________ gap can be closed by getting employees to meet or exceed service standards.
A) seniority
B) knowledge
C) standards
D) delivery
E) communication

Question

Quizplus · Accepted Answer

A delivery gap occurs when there is a difference between service standards and the actual service delivered. Closing this gap involves ensuring employees meet or exceed the set service standards.

A __________ Gap Can Be Closed by Getting Employees to Meet