A __________ gap is the difference between the firm's service standards and the service it provides to customers.
A) seniority
B) knowledge
C) standards
D) delivery
E) communication

Name: A __________ gap is the difference between the firm's service standards and the service it provides to customers. A) seniority B) knowledge C) standards D) delivery E) communication
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Question

Quizplus · Accepted Answer

The delivery gap is the difference between the firm's service standards and the actual service it provides to customers.

A __________ Gap Is the Difference Between the Firm's Service