Zappos.com,an online shoe store,offers an easy,no-hassle return procedure.This relates to the _______ of its products.
A) relative advantage
B) compatibility
C) observability
D) complexity
E) trialability

Question

Quizplus · Accepted Answer

The easy, no-hassle return procedure offered by Zappos.com represents the trialability of its products, allowing customers to try the products at no risk or cost.

ZapposCom,an Online Shoe Store,offers an Easy,no-Hassle Return Procedure