Which of the Following Exemplifies the First Step in the Comprehensive

Which of the following exemplifies the first step in the comprehensive organization change model described in the text?

A) Setting standards for a new absenteeism control procedure
B) Noticing that the pension fund has less cash in it than needed to provide the guaranteed employee benefits
C) Determining the probable causes of a recently detected drop in the level of employee job satisfaction
D) Investigating different techniques for enhancing employee job satisfaction
E) Planning a set of meetings to help employees understand the procedures in the company's new quality program