The Grading Criteria of the Baldrige Award for total quality management includes which of the following?
A)Future plans
B)Information and analysis
C)Standardization
D)Control
E)None of the above

Question

Quizplus · Accepted Answer

The grading criteria of the Baldrige Award for total quality management includes Information and analysis, but not Future plans, Standardization, or Control. The Baldrige Award evaluates performance in leadership, strategy, customers, measurement, analysis and knowledge management, workforce, operations, and results. Information and analysis is a key component of the measurement category.

The Grading Criteria of the Baldrige Award for Total Quality