Managers should create a climate and culture at work that support constructive conflict-encouraging the clash of ideas and developing processes,training,and tools that help people work through their inevitable differences with each other.
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Q8: The human relations view of conflict holds
Q9: Providing employees with sufficient information can help
Q10: The employees at Carlton Motors have not
Q11: According to the traditional view of conflict
Q12: The easiest conflicts to resolve are those
Q14: Effective managers are those who are selective
Q15: The competing strategy of conflict resolution may
Q16: When the relationship is more important than
Q17: Conflict is a fact of life in
Q18: In some cases conflict initially reduces cohesion
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