A critical element to performance measurement metrics is
A)employee training.
B)CRM programs.
C)customer input.
D)employee input.
E)production efficiency.

Question

Quizplus · Accepted Answer

Customer input is a critical element to performance measurement metrics as it provides insights into customer satisfaction, preferences, and areas for improvement. Customer feedback can be used to evaluate performance and make strategic decisions to improve business operations. Without customer input, it can be difficult to accurately assess performance and identify areas for improvement. While employee training, CRM programs, employee input, and production efficiency are important factors, customer input is essential to creating a well-rounded performance measurement system.

A Critical Element to Performance Measurement Metrics Is