The concept of empowerment means
A)a company allows its employees to make decisions and take action on their own to help customers.
B)a firm is willing to have direct communication with its customer.
C)a customer does not have to put forth much effort to have a positive experience with a firm.
D)a company strives to deliver a good or service by the time a customer expects to have it available for sale or consumption.
E)a firm is willing to provide fast service,answer customer inquiries,and resolve problems in a timely manner.

Question

Quizplus · Accepted Answer

Empowerment refers to the practice of granting employees the autonomy to make decisions and take action to improve customer experience, which is described in option A. The other options provide different descriptions of customer service, but they do not specifically relate to the concept of empowerment.

The Concept of Empowerment Means