Trisha works in an upscale department store.She has been instructed by the management staff that she can take up to 20 percent off a product if it appears damaged in some way.In addition,Trisha is encouraged to help customers as she sees fit,including giving customers discount coupons on future purchases if they return a product because they weren't satisfied.The management at Trisha's store is practicing
A)empowerment.
B)relationship management.
C)employee equity.
D)standardization.
E)quality control.

Question

Quizplus · Accepted Answer

Trisha's ability to take discounts and offer coupons at her discretion demonstrates that she has been given the power and authority to make decisions and take actions to improve the customer experience. This is an example of empowerment, which is when employees are given the ability to make decisions and take actions to improve the organization's performance.

Trisha Works in an Upscale Department Store