When responding to a conflict where the other person is emotional,one should:
A) explain the constructive ways of using emotions.
B) first let that person vent those feelings.
C) concentrate on the problem at hand and not let the employee be emotional.
D) use avoidance or smoothing as a way to manage the conflict.

Question

Quizplus · Accepted Answer

When someone is emotional, it's important to let them express their feelings and let them "vent." This allows them to feel heard and understood, and can also help to diffuse their emotions. Once they have calmed down, then the focus can shift to resolving the actual problem at hand.

When Responding to a Conflict Where the Other Person Is