Customer satisfaction can predict competitive action and leapfrogging technology that can hurt sales very accurately.

Question

Quizplus · Accepted Answer

Customer satisfaction is a measure of how products and services meet or surpass customer expectations, but it does not directly predict competitive actions or technological advancements that could impact sales. These factors depend on market dynamics, innovation, and strategic decisions made by competitors.

Customer Satisfaction Can Predict Competitive Action and Leapfrogging Technology That