The ability to listen actively and identify with customer concerns is at the core of:

Question

Quizplus · Accepted Answer

Active listening and empathic dialogue involve putting oneself in the shoes of the customer, understanding their concerns and needs, and showing empathy towards them. This is important in building a strong relationship with the customer and providing effective solutions to their problems. Learning, negotiation, market sensing, and known requisites are also important in customer service, but they do not necessarily involve actively listening and identifying with customer concerns at their core.

The Ability to Listen Actively and Identify with Customer Concerns