Which of the quality gurus advocated organizations driving out employee fear?
A) Deming
B) Juran
C) Crosby
D) Ishikawa
E) Taguchi
Correct Answer:
Verified
Q5: Which of the following is NOT part
Q7: Which of the following is NOT true
Q10: A production center is available for 8
Q11: The quality cycle:
A)Begins with defining customer needs
B)Is
Q12: The Baldrige Award criteria emphasize all of
Q13: Poka-yoke is:
A)Designing products for multiple uses
B)A workforce
Q16: Quality of design:
A)Is one of the four
Q18: _ is a combination of reliability and
Q18: SERVQUAL measures which dimension of service quality
A)Reliability,Tangibles,Assurance,Empathy,and
Q19: The six-step quality cycle approach includes all
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