Question 1

_____ is an organization wide system whereby managers integrate the activities of goal setting, monitoring and evaluating, providing feedback and coaching, and rewarding employees on a continuous basis.
A)Performance management
B)Recruitment process
C)Staffing
D)Selection process
E)Annual performance appraisal

Accepted Answer

Performance management is an organization wide system whereby managers integrate the activities of goal setting, monitoring and evaluating, providing feedback and coaching, and rewarding employees on a continuous basis.

Question 2

Every instance of a target behavior is reinforced when an intermittent reinforcement schedule is in effect.

Accepted Answer

Every instance of a target behavior is reinforced when a continuous reinforcement (CRF) schedule is in effect.

Question 3

According to operant theory, extinction is the weakening of a behavior by ignoring it or making sure it is not reinforced.

Accepted Answer

Extinction is the weakening of a behavior by ignoring it or making sure it is not reinforced.

Question 4

Which of the following is a situational factor that influences the performance improvement cycle?
A)Learning
B)Persistent effort
C)Personal growth
D)Organizational culture
E)Job satisfaction

Accepted Answer

Organizational culture is a situational factor that influences the performance improvement cycle.

Question 5

A(n) _____ goal targets specific end result.
A)procedural
B)learning
C)justice
D)performance outcome
E)equity

Accepted Answer

A performance outcome goal targets a specific end-result.

Question 6

Which of the following is an individual situational factor?
A)Job knowledge
B)Job satisfaction
C)Job design
D)Quality of supervision
E)Organizational culture

Accepted Answer

Job knowledge is an individual situational factor that influences the performance improvement cycle.

Question 7

The sales department of a mutual fund firm set a few goals for the New Year. The firm set targets to sell a certain number of mutual funds within each month. The firm was only bothered about meeting the target and not about how to meet the target. This implies that the firm had made a(n) _____ goal.
A)procedural
B)learning
C)justice
D)equity
E)performance outcome

Accepted Answer

A performance outcome goal targets a specific end-result. The mutual fund firm was only bothered about reaching the target and not about how to reach it.

Question 8

A chief chef of a restaurant always encouraged his subordinates to be creative in the culinary art. He did not believe in using prescribed recipes while cooking. He allowed them to create unique recipes and use different ingredients to prepare dishes. This implies that the chief chef made _____ goals.
A)learning
B)procedural
C)justice
D)equity
E)performance outcome

Accepted Answer

A learning goal strives to improve creativity and develop skills. The chief chef allowed his subordinates to apply unique recipes and use different ingredients to prepare dishes.

Question 9

Employees with a clear _____ understand the organization's strategic goals and know what actions they need to take, both individually and as team members.
A)performance appraisal system
B)job satisfaction
C)line of sight
D)job description
E)regulation

Accepted Answer

Employees with a clear line of sight understand the organization's strategic goals and know what actions they need to take, both individually and as team members.

Question 10

A person who takes aspirin when he has a head ache is negatively reinforcing the act of taking aspirin.

Accepted Answer

Negative reinforcement is the process of strengthening a behavior by contingently withdrawing something displeasing.

Question 11

Reinforcement in ratio schedules is contingent on the number of responses observed.

Accepted Answer

Reinforcement in ratio schedules is contingent on the number of responses observed.

Question 12

Which of the following is a desired outcome of the performance improvement cycle?
A)Motivation
B)Persistent effort
C)Abilities
D)Job design
E)Job knowledge

Accepted Answer

Persistent effort is a desired outcome of the performance improvement cycle.

Question 13

Shaping is defined as the process of reinforcing closer and closer approximations to a target behavior.

Accepted Answer

Shaping is defined as the process of reinforcing closer and closer approximations to a target behavior.

Question 14

To shape behavior, a manager should reinforce the desired behavior as quickly as possible.

Accepted Answer

To shape behavior, a manager should reinforce the desired behavior as quickly as possible.

Question 15

Superior performance does not deteriorate if left unrewarded.

Accepted Answer

Even superior performance, if left unrewarded, will eventually deteriorate. Hence, one should never take good performance for granted.

Question 16

A student who works hard on a project because of praise and recognition from the instructor is responding to positive reinforcement.

Accepted Answer

Positive reinforcement is the process of strengthening a behavior by contingently presenting something pleasing.

Question 17

Positive reinforcement is the process of strengthening a behavior by contingently withdrawing something displeasing.

Accepted Answer

Positive reinforcement is the process of strengthening a behavior by contingently presenting something pleasing.

Question 18

Skinner used the term operant behavior to describe unlearned reflexes or stimulus-response connections.

Accepted Answer

Skinner drew an important distinction between the two types of behavior: respondent and operant behavior. He labeled unlearned reflexes, or stimulus-response (S-R) connections, respondent behavior. This category of behavior was said to describe a very small proportion of adult human behavior.

Question 19

Punishment is the process of strengthening a behavior by contingently withdrawing something displeasing.

Accepted Answer

Punishment is the process of weakening behavior through either the contingent presentation of something displeasing or the contingent withdrawal of something positive.

Question 20

A(n) _____ goal strives to improve creativity and develop skills.
A)procedural
B)learning
C)justice
D)performance outcome
E)equity

Accepted Answer

A learning goal strives to improve creativity and develop skills.

Quiz 9: Improving Job Performance With Goals, Feedback, Rewards, and Positive Reinforcement

_____ is an organization wide system whereby managers integrate the activities of goal setting, monitoring and evaluating, providing feedback and coaching, and rewarding employees on a continuous basis.

Every instance of a target behavior is reinforced when an intermittent reinforcement schedule is in effect.

According to operant theory, extinction is the weakening of a behavior by ignoring it or making sure it is not reinforced.

Which of the following is a situational factor that influences the performance improvement cycle?

A(n) _____ goal targets specific end result.

Which of the following is an individual situational factor?

Employees with a clear _____ understand the organization's strategic goals and know what actions they need to take, both individually and as team members.

A person who takes aspirin when he has a head ache is negatively reinforcing the act of taking aspirin.

Reinforcement in ratio schedules is contingent on the number of responses observed.

Which of the following is a desired outcome of the performance improvement cycle?

Shaping is defined as the process of reinforcing closer and closer approximations to a target behavior.

To shape behavior, a manager should reinforce the desired behavior as quickly as possible.

Superior performance does not deteriorate if left unrewarded.

A student who works hard on a project because of praise and recognition from the instructor is responding to positive reinforcement.

Positive reinforcement is the process of strengthening a behavior by contingently withdrawing something displeasing.

Skinner used the term operant behavior to describe unlearned reflexes or stimulus-response connections.

Punishment is the process of strengthening a behavior by contingently withdrawing something displeasing.

A(n) _____ goal strives to improve creativity and develop skills.