Andrew supervises a customer service unit that receives stress-producing calls from unhappy customers, and turnover has been high lately.Andrew is understanding and patient with the staff, and tells them he knows what they're going through since it wasn't so long ago that he took those calls.According to revised path-goal theory, Andrew is using a(n) ______ leadership style.

Question

Quizplus · Accepted Answer

According to House's revised path-goal theory, those with a supportive leadership style treat others as equals, show concern for well-being and needs, and are friendly and approachable.

Andrew Supervises a Customer Service Unit That Receives Stress-Producing Calls