Leticia supervises a group of customer service representatives.Leticia is respected and well liked by her staff, and she has worked hard to make sure all of them known how to do the job very well.She is responsible for all staffing and reward decisions in her department.In the contingency model, Leticia has

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Leticia's leader-member relations are high because she and her people get along well.The task structure is high because the job is routine and unambiguous.The position power is high because she holds a lot of legitimate power.

Leticia Supervises a Group of Customer Service Representatives