In a world of rapid and discontinuous change, the ability to please nonmanagerial employees has been called the golden trait among managers.

Question

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Because of fast-spreading world conditions, such as the threat of products becoming commodities, rapidly increasing productivity, and global overcapacity, managers must be able to make difficult decisions.The writer Geoffrey Colvin puts it as, "The future will demand ever more people with the golden trait, the fortitude to accept and even seek psychic pain."

In a World of Rapid and Discontinuous Change, the Ability