Which of the following is true about customer reacquisition?
A)Losing a customer is equivalent to simply losing a sale.
B)Most often, a customer stops buying from a company when there is something inherently wrong with the brand.
C)Determining why the customer has stopped buying is the first step in customer reacquisition.
D)The longer customers stays away from the business, the less likely they are to return.

Question

Quizplus · Accepted Answer

The first step in customer recovery is to find the customer who is in jeopardy of being lost to the company.The longer customers stay away from a business, the less likely they are to return.

Which of the Following Is True About Customer Reacquisition