Performance appraisals using results-based criteria are appropriate for all jobs.

Question

Quizplus · Accepted Answer

Performance appraisals using results-based criteria may not be appropriate for jobs that are more focused on process or inputs rather than outputs or results. For example, a customer service representative may be evaluated based on factors such as their communication skills and ability to resolve issues, rather than solely on the number of calls they have successfully completed. In these cases, a more subjective approach to performance assessment may be necessary.

Performance Appraisals Using Results-Based Criteria Are Appropriate for All Jobs