Roger is a new assistant manager.His supervisor is trying to make Roger more assertive with his former co-workers.For the first couple of weeks,every time Roger was able to issue an order or make a decision based on what is good for the company rather than according to the wish of the employee making the request,Roger's supervisor congratulated him.With such positive reinforcement,Roger gradually assumed the managerial role.This is an example of:
A)shaping
B)enactive mastery
C)knowledge management
D)behavior modeling
E)task segmentation

Question

Quizplus · Accepted Answer

This scenario describes shaping, which involves gradually reinforcing behaviors that move a person closer to a desired behavior or goal. In this case, Roger's supervisor is using positive reinforcement to encourage him to be more assertive in his managerial role.

Roger Is a New Assistant Manager