Papa Bill's,a local pizza chain,institutes a new compensation policy to increase the on-time delivery of its pizzas.Drivers are paid an extra $1.00 for each on-time delivery,payable at the next pay period.However,a review of the policy showed that traffic tickets for reckless driving among delivery drivers increased by 50 percent since the new policy was introduced.Which of the following best explains why this reward system did not perform as expected?
A) The organization was unintentionally rewarding counterproductive behavior.
B) Employees viewed the $1.00 incentive as an entitlement.
C) The delay was too long between the performance and the reward.
D) The organization placed too much emphasis on monetary rewards.
E) The reward lacked an "appreciation effect."

Question

Quizplus · Accepted Answer

The new compensation policy of paying drivers an extra $1.00 for each on-time delivery led to an increase in the number of reckless driving tickets. This suggests that the drivers were speeding and driving recklessly to meet the delivery deadlines and receive the extra reward. Therefore, the organization was unintentionally rewarding counterproductive behavior.

Papa Bill's,a Local Pizza Chain,institutes a New Compensation Policy to Increase